Carolina Trust Federal Credit Union Announces Employee Promotions
Carolina Trust Federal Credit Union is proud to announce that Stephanie Thorpe, Beth Hout and Heather Helphestine have recently been promoted.
Stephanie Thorpe has been promoted to Loss Mitigation Specialist. Stephanie has been part of the Carolina Trust family since 2005 and has held several roles within the credit union, such as Teller and Head Teller. She moved into the Member Solutions department in 2013. During her time in Member Solutions, Stephanie has developed her collections knowledge and skills in handling the needs of the department. Her years of expertise, coupled with Stephanie’s drive to help our members and staff, will help her continue to succeed in this new role.
Beth Hout has been promoted to Loan Recovery Specialist. Beth joined the Member Service Center in October 2024 as a Phone Agent. Prior to working at the credit union, she worked for Hudson Valley Credit Union in New York as a Recovery Specialist for 9+ years. While there, she also worked in the Collections department as a Collector. Beth’s previous knowledge and experience with this role, as well as what she’s gained working in the Member Service Center, will be very beneficial to her as she moves into this role in the Loan Operations department.
Heather Helphinstine has been promoted to Collateral Protection Clerk. Heather joined the credit union as a Floating Teller in April 2023. Prior to working at the credit union, she was employed with Buckeye State Credit Union in OH as a Teller/Call Center. Heather's years of banking experience, combined with all that she has learned in her current role, have helped sharpen her skills in attention to detail, patience, relationship building, and the ability to think on her feet. All of which will be useful and will help Heather succeed in her new role.
Carolina Trust Federal Credit Union’s Jessica Wilson Named Vice Chair of the Chanticleer Athletic Foundation Board of Directors
Carolina Trust Federal Credit Union is proud to announce that Jessica Wilson, Chief Development Officer, has been appointed as Vice Chair of the Chanticleer Athletic Foundation (CAF) Board of Directors. This role reflects Wilson’s commitment to fostering student-athlete success and her dedication to enhancing the athletic programs at Coastal Carolina University (CCU). Wilson has served as a Board Member of CAF since 2022.
The Chanticleer Athletic Foundation is a nonprofit 501(c)(3) charitable organization dedicated to supporting CCU athletics. Its mission is to provide financial assistance to ensure that nearly 450 student athletes have every opportunity to excel both academically and athletically. The foundation achieves this goal through funding scholarships, improving on-campus facilities and addressing operational needs for both men’s and women’s intercollegiate teams.
Pictured Above: Jessica Wilson, Chief Development Officer
ATM Updates
During this time, our ATMs will be inaccessible. Click the link above to see our ATM update schedule.We will update this pageas the ATMs become available again.
We ask that you please utilize our list of CO-OP ATMs. Branch night drops are available for deposits. We apologize for any inconvenience this may cause. For any questions or concerns, please contact us at 843.448.2133, ext. 3.
New Seriously Simple Checking Accounts
Learn more about our seriously simple checking lineup from Brand Ambassador, Always, August.
Fraud Prevention Tips
Pig Butchering Scam
While the name of this scam may sound funny, the outcomes are far from a game. Pig butchering refers to the well-known idea of fattening up a pig before the slaughter. Fraudsters use this idea to "fatten up" their victims emotionally and financially, encouraging more and more investment before they split. They take off with their cryptocurrency pay day and leave you with nothing but financial and emotional devastation.
This scam often starts with a friendly message, or a romantic conversation. Scammers build trust with you over time and eventually begin recommending some kind of investment in cryptocurrency. While the opportunity may seem profitable, it is far from that. These are highly skilled criminals that are professional manipulators. Even the weariest individuals could fall victim to this scam, making it particularly dangerous.
Click herefor more details as well as additional fraud prevention tips and resources.
Just a friendly reminder, Carolina Trust representatives will not request your account information through text or over the phone.
CTFCU Is Here For You
Ed's Hurricane Hustle
Carolina Trust was a proud sponsor of Ed’s Hurricane Hustle, that kicked off the start of hurricane season. Employees had a great time representing the credit union at the run! For additional hurricane prepared resources, please visit our website.
Supporting the Chanticleer Baseball Team
Employees proudly supported the Coastal Carolina University Chanticleer Baseball Team during the College World Series by wearing CCU Apparel on game days. Additionally, our President/CEO, Tim Carlisle had the opportunity to travel to Omaha to support the team in person.
Donation for Sergeant Chris Johnson
Sgt. Chris Johnson with the Conway Police Department was severely injured when his home caught fire, and he and his family lost everything. He was airlifted to the Georgia Burn Center and was on a ventilator. In support of his recovery, the credit union donated $250 to the GoFundMe organized by the police department.
IDCheck for CO-OP Shared Branching
The credit union is now offering a new feature for our CO-OP Shared Branching members called IDCheck. IDCheck validates out-of-state approved government-issued identification documents of members who visit a CO-OP Shared Branch location.
Carolina Trust members may utilize this feature when visiting an out-of-state participating CO-OP shared branch. IDCheck is a secure and trusted way to verify your identity when performing a transaction.
Effective July 1, 2025, the Funds Availability Policy will have beneficial changes for next day availability and exception holds for large checks.
Sallie Mae Student Loans
Wherever you are in your higher education, get the money you need for school. Student loans from Carolina Trust in partnership with Sallie Mae® could help!Click here for more information.
Hurricane Preparedness
It is officially hurricane season, and we want to make sure that you’re prepared. Now is the time to ensure that you have everything that you will need in the event of an emergency. Don’t wait until it's too late.
Your savings federally insured to at least $250,000 and backed by the full faith and credit of the United States Government National Credit Union Administration, a U.S. Government Agency
Carolina Trust Federal Credit Union, PO Box 780004, Myrtle Beach, South Carolina 29578, USA, 8434482133
